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climate control and entertainment not working on touch screen

Posted: Fri Jul 12, 2019 12:43 am
by winger19
I was working on activating navigation on my 2013 mkx and after finally getting navigation up I lost the use of my climate controls and entertainment features on the touch screen .I then removed navigation , still not working . Tried master reset but it didn't take either.Wondering if I went back to old 3.10 software version it would do the trick , thanks in advance for any help given ...Dave

Re: climate control and entertainment not working on touch screen

Posted: Fri Jul 12, 2019 1:32 pm
by denbo
I will bet that no battery support or charger used and no backup done.

Re: climate control and entertainment not working on touch screen

Posted: Fri Jul 12, 2019 2:01 pm
by omar302
Suggest you check your ABD and compare it to the stock values for your car and make sure you didn't change anything else by mistake.

Re: climate control and entertainment not working on touch screen

Posted: Fri Jul 12, 2019 3:49 pm
by winger19
Guilty as charged , denbo , checked my abd ,looks good , master reset wont work at all

Re: climate control and entertainment not working on touch screen

Posted: Fri Jul 12, 2019 4:54 pm
by omar302
Try to disconnect the car's battery for all few minutes.

Re: climate control and entertainment not working on touch screen

Posted: Fri Jul 12, 2019 6:27 pm
by denbo
Download the as built from ford and start again.

Re: climate control and entertainment not working on touch screen

Posted: Fri Jul 12, 2019 8:04 pm
by winger19
I tried disconnect ing the battery , no change . I will try the as built again .Thanks for the replies guys I appreciate the help very much .

Re: climate control and entertainment not working on touch screen

Posted: Sun Jul 14, 2019 12:24 pm
by winger19
Just to follow up on my issues, I loaded the 3.10 software upgrade and all my touch screen features are working again . Now to try activating navigation once more ....thanks ..Dave

Re: climate control and entertainment not working on touch screen

Posted: Sat Aug 17, 2019 3:41 am
by DevinWright88
Can you please tell me what you did. I have just uploaded 3.10 and my climate controls still dont work. Can you show me your as built data

Re: climate control and entertainment not working on touch screen

Posted: Sat Aug 17, 2019 9:13 pm
by winger19
I just loaded the 3.10 software upgrade . My as built data is 8003-4000-029F , 2013 Lincoln mkx , sorry I can't be of more help