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Attention! Wrongful and unfair supppliers sell “FORScan” and “FORScan Pro” adapters

Posted: Sun Feb 14, 2021 2:32 am
by FORScan
We do not manufacture or sell any adapters under “FORScan” or any other brand. Our strategy about adapters is in co-operation with world-leading manufacturers that make special version of their devices for our project. At this moment we co-operate with OBD Solutions (OBDLink product line) and Vgate (vLinker product line), there may be more in the future. We also co-operate with several legal manufacturers of professional J2534 Passthru adapters that do not produce a special version for our project, but provide support and resolve issues if our users get problems using their adapters with FORScan.

So we have no relation to the these “FORScan” and “FORScan Pro” adapters that are being sold on Amazon, Ebay and other popular marketplaces:

ImageImage
Amazon Ebay

These guys from China are really impudent: they not only use FORScan software as a part of their package like it is their own software, but as realized recently, several years ago they registered FORScan trademark in USA, EU and China. So now we cannot remove their counterfeit products from known marketplaces because we have no legal rights for the TM. We have started to dispute it in USA and we believe we will win, but it will not happen soon.

The quality of their adapters is not better than for other chinese “good” clones: they work with FORScan, but they are slow, may produce CAN bus errors and don’t support advanced features developed in the past. They replaced HS/MS switch with DC-DC relay using documentation from our site, so reached “seamless” switching between HS and MS. Otherwise, it is not better that any other clone with mechanical HS/MS switch.

Main problem is that many people associate this package with us. We receive a number of requests to support that started as “I have purchased your FORScan adapter….”. Obviously it means bad experience for users and reputational damage to FORScan brand and product.

So, we would like to ask everyone:

1. Please do no purchase these “FORScan” and “FORScan Pro” adapters, as well as any other adapters that claim to be “FORScan” ones if they are missing from our Products page (https://forscan.org/download.html). If you have any doubts about it, please contact us.

2. If you already purchased it by mistake, we recommend to do 3 things:
- Return it back to the seller and get your money back
- Leave negative feedback for it on the marketplace you purchased it on
- Send “abuse” report to the marketplace administration

Please feel free to insert a reference to this article in your feedback posts and abuse reports.

How can we help ?

Posted: Sat Feb 20, 2021 7:52 pm
by Rivelino
How can we help ?
Regards,
Rivelino.

Re: Attention! Wrongful and unfair supppliers sell “FORScan” and “FORScan Pro” adapters

Posted: Fri Mar 26, 2021 12:25 am
by smartguy69
FORScan wrote:
Sun Feb 14, 2021 2:32 am
We do not manufacture or sell any adapters under “FORScan” or any other brand. Our strategy about adapters is in co-operation with world-leading manufacturers that make special version of their devices for our project. At this moment we co-operate with OBD Solutions (OBDLink product line) and Vgate (vLinker product line), there may be more in the future. We also co-operate with several legal manufacturers of professional J2534 Passthru adapters that do not produce a special version for our project, but provide support and resolve issues if our users get problems using their adapters with FORScan.

So we have no relation to the these “FORScan” and “FORScan Pro” adapters that are being sold on Amazon, Ebay and other popular marketplaces:

ImageImage
Amazon Ebay

These guys from China are really impudent: they not only use FORScan software as a part of their package like it is their own software, but as realized recently, several years ago they registered FORScan trademark in USA, EU and China. So now we cannot remove their counterfeit products from known marketplaces because we have no legal rights for the TM. We have started to dispute it in USA and we believe we will win, but it will not happen soon.

The quality of their adapters is not better than for other chinese “good” clones: they work with FORScan, but they are slow, may produce CAN bus errors and don’t support advanced features developed in the past. They replaced HS/MS switch with DC-DC relay using documentation from our site, so reached “seamless” switching between HS and MS. Otherwise, it is not better that any other clone with mechanical HS/MS switch.

Main problem is that many people associate this package with us. We receive a number of requests to support that started as “I have purchased your FORScan adapter….”. Obviously it means bad experience for users and reputational damage to FORScan brand and product.

So, we would like to ask everyone:

1. Please do no purchase these “FORScan” and “FORScan Pro” adapters, as well as any other adapters that claim to be “FORScan” ones if they are missing from our Products page (https://forscan.org/download.html). If you have any doubts about it, please contact us.

2. If you already purchased it by mistake, we recommend to do 3 things:
- Return it back to the seller and get your money back
- Leave negative feedback for it on the marketplace you purchased it on
- Send “abuse” report to the marketplace administration

Please feel free to insert a reference to this article in your feedback posts and abuse reports.
I see this is being sold on the Wish site. I don't think anyone in the UK would be considering buying one of these at £40. That is way too expensive for an ELM327.

Re: Attention! Wrongful and unfair supppliers sell “FORScan” and “FORScan Pro” adapters

Posted: Sat Mar 27, 2021 8:10 am
by FORScan
I see this is being sold on the Wish site. I don't think anyone in the UK would be considering buying one of these at £40. That is way too expensive for an ELM327.
Well, we receive requests and complaints to support every day from people who've purchased it.

Re: Attention! Wrongful and unfair supppliers sell “FORScan” and “FORScan Pro” adapters

Posted: Sun Mar 28, 2021 12:16 am
by smartguy69
FORScan wrote:
Sat Mar 27, 2021 8:10 am
I see this is being sold on the Wish site. I don't think anyone in the UK would be considering buying one of these at £40. That is way too expensive for an ELM327.
Well, we receive requests and complaints to support every day from people who've purchased it.
It is bad they are using your name on these. I always recommend OHP ELM327 and OBDLink EX on our UK forum.

Re: Attention! Wrongful and unfair supppliers sell “FORScan” and “FORScan Pro” adapters

Posted: Mon Apr 12, 2021 12:37 pm
by Emílio OnBoard
Emílio OnBoard, representando Angola ao máximo. Acredito na Forscan. Faço uso de um interface Vgate e o Software responde com sucesso. Agradeço ao máximo.

Re: Attention! Wrongful and unfair supppliers sell “FORScan” and “FORScan Pro” adapters

Posted: Fri Apr 30, 2021 3:24 am
by gtrunner
Awesome thank you looks like I fell in the bucket. But I talked t a dealer close to me and his worked as it should. So what should I do I wonder ordered awhile ago through amazon but delete the profile from my truck?? start over? These unit don't "lock" to the vehicle to they if I get another 1??

Re: Attention! Wrongful and unfair supppliers sell “FORScan” and “FORScan Pro” adapters

Posted: Fri Apr 30, 2021 11:16 pm
by smartguy69
gtrunner wrote:
Fri Apr 30, 2021 3:24 am
Awesome thank you looks like I fell in the bucket. But I talked t a dealer close to me and his worked as it should. So what should I do I wonder ordered awhile ago through amazon but delete the profile from my truck?? start over? These unit don't "lock" to the vehicle to they if I get another 1??
Send it back. You should only buy an ELM327 by OHP or Proscan. Better still, buy the OBDLink EX.

Re: Attention! Wrongful and unfair supppliers sell “FORScan” and “FORScan Pro” adapters

Posted: Fri May 07, 2021 11:11 pm
by smartguy69
FORScan wrote:
Sun Feb 14, 2021 2:32 am
We do not manufacture or sell any adapters under “FORScan” or any other brand. Our strategy about adapters is in co-operation with world-leading manufacturers that make special version of their devices for our project. At this moment we co-operate with OBD Solutio

Please feel free to insert a reference to this article in your feedback posts and abuse reports.
@admin - Hi guys, not sure if I am posting this in the right place so please move if not but I just seen this on amazon.com

https://www.amazon.com/FORSCAN-ELMconfi ... 234&sr=8-9