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If you contact us for technical issue or problem, or offer your help as a beta-tester, please try to prepare & send us a FORScan log, following the instruction below:
Note: if you are going to report about a bug or problem, please first make sure it still exists in the latest version of the software.
1. Find the log folder. The log folder can be reached from the Start menu:
Please note the FORScan application must be closed when you do it.
PRIVACY NOTE: the log files do NOT contain any personal information, including name, email, IP address, computer or operating system information and so on. In the meantime, the logs may keep vehicle's configuration and identification information, such as VIN, serial and part numbers of hardware and software, strategy, calibration, versioning and other information like this. We keep the following policy in regard to the sensitive technical information we may obtain access to:
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